1800 813 551

Frequently Asked Questions

1. Why move into a Retirement Village as opposed to just moving into a house?

It really depends on you and what you want in life right now? But moving into a retirement Village is a lifestyle choice and creates a community of like minded people, just like communities used to be! What it offers you is Security, companionship, less worry with household maintenance and more time to enjoy the fun things in life.

You can expect to receive 24-hour emergency assistance, which enables you to access assistance in the times of an emergency; day-to-day village administration and management, consisting of staff experienced with the retirement village sector; general village maintenance and gardening.

2. Will the village be constructed in stages?

The expected completion date for the village is planned for December 2022. It will be constructed over four major stages. 

*Please note all above staging is subject to weather conditions throughout the construction stages.

3. How do I secure a home?

Secure your new home with a $1,000 fully refundable holding deposit while you ready your family home for sale. 

4. How do I start the process of securing a home?

A $1,000 deposit is required to secure your home. The Sales Consultant or the Village Manager will discuss with you, the details of the deposit, how it is appropriately held and how it is refunded. 

5. Will I own my own home?

Yes. All homes are purchased by way of a lifetime lease. The Title Deed and Lease are registered in our name with the relevant state government department. 

6. Do I buy or lease my retirement village home?

The tenure available at Cooranbong Gardens is leasehold tenure. The Village is run under the Department of Fair Trading rules for Loan Licence Agreements. A lease terminates automatically on the death of the surviving resident or when the unit is on-sold to a new resident.

7. What is a deferred management fee (DMF)

Also known as a departure or exit fee, the deferred management fee can be a little confusing to understand, however, the benefit is twofold. 

Firstly it provides flexibility on the pricing of the in-going contribution, by allowing the prospective resident to pay a reduced amount up front with the remainder being withheld by the operator when you leave. 

Secondly, being the primary source of return on the operations investment, ensures funding for ongoing capital costs of redevelopment and renewal within the village.  

7. Do I have to pay Stamp Duty?

No, Stamp Duty is not applicable under the Retirement Villages Act. 

8. Is there a cooling off period?

Residents are protected by a 90 day settling in period under NSW legislation. If you change your mind after occupation, you can give notice in writing within the 90 day period to terminate your contract without penalty, and receive a refund of your in-going contribution in full (less fair market rent for the time you were in occupation).

9. Is there a general services charge or recurrent charge?

As a resident, you will be required to pay a “recurrent charge” or “maintenance fee”, which covers the running costs of the village e.g. day-to-day village management and administration, general village maintenance, council rates, insurance, security costs and gardening. These charges may increase annually by a prescribed rate as outlined in your contract.

Expenses you may incur include telephone, internet, electricity and contents insurance. 

10. What if I change my mind after I move in?

The legislation recognises that this may happen and allows a period of 90 days, called the Settling-In Period, for you to change your mind. You do need to be aware that some charges may apply. While this does not happen often, the village will understand that circumstances do change and endeavour to work with you to fully explore other options. This way you have the chance to make an informed decision in the first place.

11. Can we make alterations to our home?

You can make alterations to the interior or exterior of your home, within reason. Obviously there are policies in place to protect the safety and comfort of all residents and to safeguard the aesthetic qualities and integrity of the retirement village. These must be complied with. Alterations involving electricity, gas, plumbing or building structure and external appearance must be approved by management before any work is carried out and all work must be carried out by qualified, registered tradespeople. You can, of course, redecorate the interior of your home more or less as you choose although the village manager must be kept informed.

12. What communal facilities are available at the Village?

The Gardens Pavilion will provide you with all the facilities you nee to bring variety to each day and connect with other residents.

Within the village, the Community Centre includes a library, meeting an activities room, and visitor consultation room. There is also a swimming pool and heated spa accessible with disability access, and a barbecue area to catch up over a meal.

When your family and friends visit, these facilities are a fantastic place to entertain.

  • Cafe
  • Dining room
  • Shop
  • Library
  • Hydrotherapy Pool
  • Indoor-Heated Lap / Swimming Pool 
  • Community Garden
  • Bowling green
  • Gym and sauna
  • Chapel/prayer room
  • Community Centre
  • Arts and Crafts room
  • Workshop / Shed
  • Activities and games room
  • Outdoor BBQ area 
  • Cinema
  • Village bus 

Other services

  • On-site manager
  • Medical consultation room
  • Storage for boats 
  • Therapy room (e.g. Massage) 
  • Visiting hairdresser 
13. Can I bring my pet?

We recognise that pets can be an important part of your life so we welcome pets under certain provisions to ensure a safe and comfortable environment for all residents.

14. Can we have guests stay with us?

Generally you are more than welcome to have family and friends stay over. However depending on the length of their stay, you may be required to obtain written approval from the Village Manager. This is to ensure the safety and security of all residents. You should ask the Sales Consultant or Village Manager for the rules relating to the village of your choice.

15. Can I make alternations to my property?

Minor internal alterations can be made with the consent of management, however, when the lease is re-assigned, the right is reserved to restore the property to original condition at the resident’s expense. 

 

Wake up every morning and hear the beautiful sounds of Bellbirds chiming in the distance, while you breathe in the clean crisp smell of country air. An environment that allows you to escape the distractions and explore life in a way that feels completely right for you.

 

The vision of Cooranbong Gardens is quite simply to provide our residents with a comfortable and affordable country lifestyle with an array of luxuries, entertainment and inclusions that will create a trouble free existence.

 

To visit our on-site display home call 1800 813 551

Cooranbong Gardens 383 Freemans Drive, Cooranbong NSW

 

Disclaimer

Images of interiors and exteriors, photographs and rendered images may depict fixtures, fittings and features including soft furnishings not supplied and are representative only. Changes may be required to be made during the development to dimensions, fittings and finishes. Specifications are subject to change without notice. The information contained herein is to the best of our knowledge correct at the time of publishing. Prospective purchasers must rely on their own enquiries. This website is a guide only and does not constitute an offer or contract.